BMW London Customer Promise

• We will greet you promptly and welcome you to our premium BMW facility.
• Our BMW University trained associate will treat you with courtesy and professionalism.
• To help you find the BMW that fits your needs, we will offer you the BMW test drive experience.
• We will Endeavor to fulfill your sales and service needs the first time, every time.
• Your BMW's features and functions will be explained in the timeframe and manner you prefer.
• Your new BMW will be delivered in showroom condition.
• After each service visit, we will wash your BMW.
• When you bring your car in for service, alternative transportation will be provided when appropriate.
• We will keep you informed of delays, changes and any information you may find of interest.
• We will ensure all service requirements and charges are clearly explained.
• We will contact you promptly in the method you prefer after each inquiry or visit.