Do you have any questions about TeleService?

How much does it cost?

TeleService is free in combination with a valid BMW Assist contract. In this instance, the service can be used via the vehicle's built-in SIM card anywhere in North America.

For which BMW vehicles is TeleService available?

Z4 Start of Production 02/2009 require options BMW Assist (SA639) and Navigation (SA609)
1, 3, 5, 6 Series Start of Production 03/2009 require options BMW Assist (SA639) and Navigation (SA609)
7 Series Start of Production 03/2009 require options BMW Assist (SA639) and Navigation (SA609)
X5, X6 Start of Production 04/2009 require options BMW Assist (SA639) and Navigation (SA609)
All Models Start of Production 09/2010 comes standard

Which BMW retailer will my TeleService calls be routed to?

Both Manual and Automatic TeleService calls will be routed to the retailer from whom you purchased your vehicle.

Can I change the BMW Retailer my TeleService calls will be routed to?

Yes. There are two methods of doing so.

1-If you know at the time of delivery that your service retailer will be different than your selling retailer, you can note your preferred servicing retailer on the BMW Assist subscriber agreement. Our system will then note the change and ensure that your TeleService calls are routed accordingly.

2- Should you wish to route your TeleService calls to another BMW Retailer at a later time (i.e. as a result of a relocation), you can request a change by completing a simple form at your new service retailer.

Do I need to complete a BMW Assist subscriber agreement to use BMW TeleService?

Yes, In order for BMW Canada to properly set up your account information, and route your TeleService calls a BMW Assist subscriber agreement must be completed and submitted to BMW Canada by your retailer. If this is not done, all of your BMW Assist services (including TeleService) will not function

BMW Service Intervals

normal conditions indicator

Normal Conditions

Up to five green lights illuminate depending on vehicle use since new or last maintenance. Reduction of illuminated green lights is a countdown for the next service due.

normal conditions indicator

Oil Service Alert

All green lights are off and only the yellow light is illuminated along with the "Oil Service" sign, alerting you that oil service is necessary.

inspection service alert indicator

Inspection Service Alert

All green lights are off and only the yellow light is illuminated along with the "Inspection" sign, alerting you that this service is necessary.

overdue condition indicator

Overdue Inspection
Service Alert

The red light will illuminate along with the yellow one to serve as a warning that service is overdue; and in the interest of read safety and reliability, avoid driving your BMW. Schedule an appointment immediately.

BMW London iel service indicator

The Service Interval Indicator continually evaluates your BMW's actual performance condition and accurately determines when your car requires service. In most instances this will mean fewer service visits, since maintenance is needed only when your BMW calls for it.

BMW London inspection

Advanced technology calculates the optimum service interval. When service is due, an oil service or inspection message will appear along with the remaining miles.

overdue condition indicator

Should your vehicle surpass the recommended service interval, a negative sign ("–") will appear adjacent to the remaining distance. In the event your BMW travels considerably less than 6,200 miles (10,000 km) annually, the oil should still be changed once a year, as it will age despite infrequent usage.