As this COVID-19 situation is continually evolving, so are the steps we at BMW/MINI London are taking to protect our customers and our staff in these uncertain times.
Due to the recently announced Ontario government mandated business closure order, I would like to advise you that our Sales Departments will be closed for a 14-day period as of 6:00 p.m March 24, 2020 (however, we will still remain ‘Open’ online on our virtual website if you have any specific questions about any New or Pre-Owned vehicle). If you have any specific or urgent vehicle-oriented questions please contact Mr. Greg Smith at email@example.com or by text or cell phone at 519-619-5795.
Our BMW and MINI Service/Parts Departments will however, remain open on a ‘limited-service basis’ during the hours of Monday-Friday from 8:00 a.m. – 4:00 p.m. commencing March 25, 2020 for emergency/essential customer vehicle repairs, on a (preferably) ‘appointment basis’. If you would like an appointment please contact Mr. Sean Finn during these revised business hours at firstname.lastname@example.org, by text/cell phone at 519-630-4745 or by phone at 519-685-2277 and select extension #271 or #225.
Our commitment to you, our customers, is for our Service/Parts Departments to remain open for business as long as necessary to accommodate your vehicle needs. We encourage you to utilize our ‘Night Drop box’ for your keys if you wish to drop off your vehicle during or after our new revised business hours.
As a member of the community, BMW/MINI London believes our role includes keeping our Essential Services providers on the road at their posts delivering essential services.
I can assure you that we will be closely monitoring the situation and will react with further changes as the situation evolves with the ultimate goal of reopening our entire BMW and MINI dealerships for regular operating hours as soon as possible.
These are truly challenging and difficult times for all. We will all get through this together. Please practice social distancing and proper sanitization and frequent hand washing.
Our very best to you and your families.
BMW London’s highest priority is the Health and Safety of our community and staff.
As an extra precaution, we are taking the following steps to provide a healthy and safe environment for everyone.
The receptionist in the sales and the service departments will have gloves available for our guests and staff.
Customer Interaction Steps:
We are following recommended social distancing protocol and will be avoiding handshaking and other forms of contact. Furthermore we have limited our refreshments selection during this time.
Extra Sanitation Steps:
We’ve increased the frequency that we sanitize all areas of our dealership, especially our high traffic areas. We are using medical grade disinfectant solution. All restrooms are equipped with medical grade disinfectant soap.
Service Work Preparation:
Upon receiving of our customer’s vehicle, seat protectors are applied. Also, our employees are wearing gloves while working on any vehicle.
Hand Sanitizer Dispensers:
At high traffic areas we have provided hand sanitation stations. Additionally, there are hand sanitizers available at service desks, reception and lounges.
We have canceled all business related travel for all of our staff members. Our staff members are required to advise of any of international personal travel. Any employee who has traveled over-seas within the last 30 days or is feeling ill for any reason is required to self-isolate for a period of 14 days.
Test drive and Loaner Vehicle:
All hard and soft surfaces of our test drive and loaner vehicles are being cleaned, vacuumed and wiped down every time they are used.
BMW London is committed to provide a Healthy and Safe environment for all of our customers and employees. We are closely monitoring updates of COVID-19 and will continue to provide updates. For more information you can follow links provided below:
London Updates: https://www.healthunit.com/news/novel-coronavirus
Ontario Updates: https://www.ontario.ca/page/2019-novel-coronavirus-2019-ncov
Federal Updates: https://travel.gc.ca/travelling/health-safety/travel-health-notices/210
WHO Updates: https://www.who.int/emergencies/diseases/novel-coronavirus-2019