To Our Valued Customers,
As this COVID-19 situation is continually evolving, so are the steps we at BMW/MINI London are taking to protect our customers and our staff in these uncertain times.
We have enhanced our sanitization and cleaning protocols; both for our staff members as well as for our dealership facility, and we have done the same as it pertains to our service delivery to you and the return of your vehicle to you after service.
Due to the recently announced Ontario government mandated business closure order, I would like to advise you that our Sales Departments will be closed for a 14-day period as of 6:00 p.m. today March 24, 2020 (however, we will still remain ‘Open’ online on our virtual website if you have any specific questions about any New or Pre-Owned vehicle). If you have any specific or urgent vehicle-oriented questions please contact Mr. Greg Smith at email@example.com or by text or cell phone at 519-619-5795.
Our BMW and MINI Service/Parts Departments will however, remain open on a ‘limited-service basis’ during the hours of Monday-Friday from 8:00 a.m. – 4:00 p.m. commencing March 25, 2020 for emergency/essential customer vehicle repairs, on a (preferably) ‘appointment basis’. If you would like an appointment please contact Mr. Sean Finn during these revised business hours at firstname.lastname@example.org, by text/cell phone at 519-630-4745 or by phone at 519-685-2277 and select extension #271 or #225.
Our commitment to you, our customers, is for our Service/Parts Departments to remain open for business as long as necessary to accommodate your vehicle needs. We encourage you to utilize our ‘Night Drop box’ for your keys if you wish to drop off your vehicle during or after our new revised business hours.
As a member of the community, BMW/MINI London believes our role includes keeping our Essential Services providers on the road at their posts delivering essential services.
I can assure you that we will be closely monitoring the situation and will react with further changes as the situation evolves with the ultimate goal of reopening our entire BMW and MINI dealerships for regular operating hours as soon as possible.
These are truly challenging and difficult times for all. We will all get through this together. Please practice social distancing and proper sanitization and frequent hand washing.
Our very best to you and your families.