Service FAQs

Nobody knows better than your BMW if maintenance is required. With TeleService*, your vehicle does all the work. TeleService uses your vehicle’s on-board maintenance monitoring system (known as Conditioned Based Service) to discretely communicate to your retailer when maintenance is needed or issues arise with your vehicle. Your home or selling retailer will receive a vehicle diagnosis message and will contact you to arrange a service appointment at your convenience. BMW TeleService also offers you the option to activate the system and prompt us at BMW London to call you to book a vehicle Spa or other regular maintenance appointments. Wherever you’re travelling, TeleService is always by your side, leaving your mind free to concentrate on the essentials: The Ultimate Driving Experience.

HOW DOES AN AUTOMATIC TELESERVICE CALL WORK?

Condition Based Service (CBS) sensors identify that a service is needed either for a vehicle fluid change (e.g. engine oil) or a wear-and-tear part replacement (e.g. brake pad). The vehicle then uses an Automatic TeleService Call to transmit service-relevant data to your BMW Service Retailer and a specialist will call you to make an appointment. Due to the accuracy of the data transmitted, the service team can obtain all of the necessary components for your vehicle in advance, which significantly reduces the duration of your appointment.

OVERVIEW OF THE BENEFITS

  • You’ll never forget another service appointment. The in-car system will work with your BMW Service Retailer to remind you in advance
  • Your vehicle only receives the maintenance work it actually needs
  • A maintenance appointment isn’t scheduled until your vehicle actually needs one based on individual driving habits
  • Your BMW Service Retailer can prepare for your appointment in advance and order any necessary parts. Your appointment is conducted faster and more efficiently

BMW LONDON ON-BOARD DIAGNOSIS

Thanks to BMW’s intelligent on-board diagnosis system, your BMW is able to monitor all its important electrical and electronic systems itself, logging possible faults before a problem occurs. Based on this diagnosis, the computer-supported system is able to deliver a fast, precise analysis of the error. This is supported by a direct, interactive connection between your BMW Retailer and the specialists at the BMW headquarters. It’s another measure we take to ensure quality in service.

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SERVICE CONCEPT KEY READER

When you bring your auto-mobile for a service check, all you need to do is hand over your car key. All BMW models from the year 2000 or later store important vehicle information – the chassis number, mileage and the next due service date – on the key itself. Your BMW Retailer accesses this using the electronic KeyReader. This system saves time and prevents errors, giving you and your BMW Retailer more time to discuss your individual needs in greater detail.

SERVICE INTERVAL INDICATOR

The perfect tool to ensure even higher service comfort is already integrated in your BMW. The Service Interval Indicator automatically informs the driver how many kilometres remain until the next service appointment. It observes your personal motoring habits (such as journey lengths) and adapts the service intervals accordingly. Your dashboard tells you at a glance when your oil or brake fluid is due for replacement. And needs-based service intervals are more cost-effective than rigid service intervals. With the Service Interval Indicator, you save time and money.

DO YOU HAVE ANY QUESTIONS ABOUT TELESERVICE?

HOW MUCH DOES IT COST?

TeleService is free in combination with a valid BMW Assist contract. In this instance, the service can be used via the vehicle’s built-in SIM card anywhere in North America.

FOR WHICH BMW VEHICLES IS TELESERVICE AVAILABLE?

Z4 Start of Production 02/2009 require options BMW Assist (SA639) and Navigation (SA609)
1, 3, 5, 6 Series Start of Production 03/2009 require options BMW Assist (SA639) and Navigation (SA609)
7 Series Start of Production 03/2009 require options BMW Assist (SA639) and Navigation (SA609)
X5, X6 Start of Production 04/2009 require options BMW Assist (SA639) and Navigation (SA609)
All Models Start of Production 09/2010 comes standard

WHICH BMW RETAILER WILL MY TELESERVICE CALLS BE ROUTED TO?

Both Manual and Automatic TeleService calls will be routed to the retailer from whom you purchased your vehicle.

CAN I CHANGE THE BMW RETAILER MY TELESERVICE CALLS WILL BE ROUTED TO?

Yes. There are two methods of doing so.

1. If you know at the time of delivery that your service retailer will be different than your selling retailer, you can note your preferred servicing retailer on the BMW Assist subscriber agreement. Our system will then note the change and ensure that your TeleService calls are routed accordingly.

2. Should you wish to route your TeleService calls to another BMW Retailer at a later time (i.e. as a result of a relocation), you can request a change by completing a simple form at your new service retailer.

DO I NEED TO COMPLETE A BMW ASSIST SUBSCRIBER AGREEMENT TO USE BMW TELESERVICE?

Yes, In order for BMW Canada to properly set up your account information, and route your TeleService calls a BMW Assist subscriber agreement must be completed and submitted to BMW Canada by your retailer. If this is not done, all of your BMW Assist services (including TeleService) will not function

BMW SERVICE INTERVALS

NORMAL CONDITIONS

NORMAL CONDITIONS

Up to five green lights illuminate depending on vehicle use since new or last maintenance. Reduction of illuminated green lights is a countdown for the next service due.

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OIL SERVICE ALERT

All green lights are off and only the yellow light is illuminated along with the “Oil Service” sign, alerting you that oil service is necessary.

inspection-service-alert

INSPECTION SERVICE ALERT

All green lights are off and only the yellow light is illuminated along with the “Inspection” sign, alerting you that this service is necessary.

OVERDUE INSPECTION

OVERDUE INSPECTION

The red light will illuminate along with the yellow one to serve as a warning that service is overdue; and in the interest of read safety and reliability, avoid driving your BMW. Schedule an appointment immediately.

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SERVICE ALERT

Advanced technology calculates the optimum service interval. When service is due, an oil service or inspection message will appear along with the remaining miles.

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SERVICE ALERT

Should your vehicle surpass the recommended service interval, a negative sign (“–”) will appear adjacent to the remaining distance. In the event your BMW travels considerably less than 6,200 miles (10,000 km) annually, the oil should still be changed once a year, as it will age despite infrequent usage.

DRIVING PLEASURE GUARANTEED.

No-charge Scheduled Maintenance.

From MY 2006 on, BMW vehicles purchased from BMW London, in Ontario Canada are covered by No-Charge Scheduled Maintenance for 4 years or 80,000 kilometres, whichever occurs first. Coverage begins on the date of the first retail sale or the date the vehicle is first placed in service as a demonstrator or company vehicle, whichever is earlier.

This Standard Scheduled Maintenance will cover many of your regular servicing needs. However, to supplement this coverage, worry-free maintenance upgrades are also available for your convenience.

BMW LONDON SERVICE INCLUSIVE UPGRADE OPTIONS

You can enjoy every kilometre with BMW Service Inclusive because everything runs so smoothly. Forget about the costs of service, maintenance and wear and tear for the time period purchased. All your service will be completed by BMW Certified Technicians, so your vehicle is always in excellent hands. You can rest assured that your BMW will always be serviced with precision and that only Original BMW Parts will be used. Reliability, quality and performance go without saying.

Not forgetting the economical benefit of this exclusive service, the attractive and transparent costs mean that you can keep your vehicle performing at its best on every drive. And should you decide to sell your BMW, Service Inclusive can be transferred to the subsequent owner, while helping to preserve the value of the vehicle.

BMW LONDON VALUE SERVICE PACKAGES

When it’s time to service your BMW, you deserve peace of mind. The kind which comes from knowing your vehicle is getting high-performance care. So it will always drive like a BMW. BMW London Value Service Packages provide all-inclusive pricing to help you maintain that performance, so you can focus on other things.

BMW London also stands behind our service with a 2 year Parts and Labour warranty. Knowing only Original BMW Parts will be installed gives you the assurance that you have the best fit possible. Exclusive BMW parts and service. We believe the premium BMW London experience should apply at every stage.

BMW London Service also guarantees that only BMW London Certified Technicians will complete the work. Receiving continuous training, they are the most knowledgeable about your vehicle. These experts use sophisticated diagnostic systems for faster, more accurate analysis and service. Technology. Expertise. Exclusive BMW specialization. It’s no wonder that these technicians are passionate about keeping your BMW performing like a BMW.

Please take a moment to review the Value Service Package information available for your model.

NO-CHARGE SCHEDULED MAINTENANCE

From MY 2006 on, BMW vehicles purchased from BMW London, in Ontario Canada are covered by No-Charge Scheduled Maintenance for 4 years or 80,000 kilometres, whichever occurs first. Coverage begins on the date of the first retail sale or the date the vehicle is first placed in service as a demonstrator or company vehicle, whichever is earlier.
This Standard Scheduled Maintenance will cover many of your regular servicing needs. However, to supplement this coverage, worry-free maintenance upgrades are also available for your convenience.

NEW CAR LIMITED WARRANTY

BMW Canada Inc. (BMW Canada) warrants to the first retail purchaser, and each subsequent purchaser, of Canadian specification vehicles imported by BMW Canada, or sold through the BMW Canada European Delivery Program to be free of defects in material or workmanship.

The warranty period is for 4 years or 80,000 kilometres, whichever occurs first, and begins on the date of first retail sale, or the date the vehicle is placed in service as a demonstrator or company vehicle, whichever is earlier.

Please see your authorized BMW Retailer for additional information on coverage and limitations.


LIMITED EMISSION CONTROL WARRANTY

EMISSIONS COMPONENTS

BMW Canada Inc. (BMW Canada) warrants to the first retail purchaser and each subsequent purchaser of Canadian specification vehicles imported by BMW Canada or sold through the European Delivery Program, during the applicable Warranty period, the following:

EMISSION COMPONENTS

All emission components, other than the Specific Control Devices and Emission Performance Systems (as such terms are defined herein), to be free of defects in materials and workmanship for a period of 4 years or 80,000 kilometres, whichever occurs first.

SPECIFIC CONTROL DEVICES

BMW Canada Inc. (BMW Canada) warrants the Catalytic Converter, Engine Control Module (DME) and On-Board Diagnostic System (OBD II) (collectively the “Specific Control Devices”) to be free of defects in materials and workmanship for a period of 8 years or 130,000 kilometres, whichever occurs first. For assistance in determining coverage of the specific components of the onboard diagnostic system, please contact your BMW Retailer.

EMISSIONS PERFORMANCE

BMW Canada Inc. (BMW Canada) warrants the following emission performance systems (collectively the “Emission Performance Systems”)** to be free from defects in materials and workmanship which would cause the vehicle to fail to conform to applicable Federal and Provincial regulations at the time the vehicle was manufactured, for a period of 2 years or 40,000 kilometres, whichever occurs first:

  • Air Induction System
  • Fuel Metering System
  • Ignition System
  • Positive Crankcase Ventilation System (PVC)
  • Evaporative Emission Control System
  • Exhaust System
  • Engine Emission Control System Sensors/Devices
  • On Board Diagnostic System (OBD)
  • Secondary Air Injection System

Please see your authorized BMW Retailer for additional information on coverage and limitations.


 

LIMITED RUST PERFORATION WARRANTY

BMW Canada Inc. (BMW Canada) warrants to the first retail purchaser, and each subsequent purchaser, that this vehicle shall remain free of defects in materials or workmanship which results in rust ** “perforation” of the vehicle body.

**“Perforation” means the rust or corrosion of any components of the auto mobile body through from the inner surface to the outer surface.

The warranty for perforation due to corrosion is for a period of 12 years/unlimited kilometres.

This warranty begins on the date of first registration, or the date the vehicle is first placed in service as a demonstrator or company vehicle, whichever occurs first.

Please see your authorized BMW Retailer for additional information on coverage and limitations.