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BMW vehicle service in London, ON

Wear & Use Guidelines

These simple Excess Wear and Use Guidelines give you a quick summary to help you determine acceptable wear and use on your vehicle. For more detailed information to guide your self-inspection, please refer to the comprehensive End-of-Lease brochure.

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Dents, Dings, Chips

Acceptable:

All chips affecting an area less than the 2″ middle circle of the Evaluator, and all dents that fall within the 2″ middle circle of the Evaluator and do not penetrate the paint, are acceptable and do not warrant a charge (maximum three occurrences per panel).

Unacceptable:

All chips affecting an area greater than the 2″ middle circle of the Evaluator, more than three dents per panel, any dents that penetrate through the paint (regardless of size), and all dents that extend outside the 2″ middle circle of the Evaluator are chargeable

Scratches

Acceptable:

Surface scratches that do not penetrate the paint, that can be removed with normal reconditioning, are acceptable.

Unacceptable:

All scratches that penetrate through the paint, regardless of length, are chargeable.

Hood

Acceptable:

Minor stone chips that affect an area within the 2″ circle on the Evaluator are acceptable.

Unacceptable:

Stone chips that affect an area greater than the 2″ circle on the Evaluator are not acceptable.

Tires

Unacceptable:

Tires must have at least 4/32″ of tread at the lowest point, deeper than the blue wear bar on the Evaluator. Tires must match the original equipment supplied on your vehicle (speed rating, type, brand, run-flat, size). Please see your BMW Retailer for details.

Windshield

Acceptable:

Cracks or stars that are outside of the driver’s wiper arc and within the inner circle of the Evaluator are acceptable (up to two occurrences). Surface chips in the driver’s wiper arc are acceptable.

Unacceptable:

Any cracks or stars within the driver’s wiper arc are chargeable. Any cracks or stars outside of the driver’s wiper arc greater than the 1/2″ inner circle of the Evaluator are chargeable.

Bumpers

Acceptable:

Superficial scuffs/scratches that do not penetrate the paint are acceptable.

Unacceptable:

All dents and any scratches/scuffs that penetrate the paint are unacceptable. Any cracks or punctures to bumpers are not acceptable and are chargeable.

Lights

Unacceptable:

Any cracks to a light housing are not acceptable and are chargeable.

Interior wear

Unacceptable:

Any tears or burns to the interior are not acceptable and are chargeable.